Donor Concierge is not a surrogacy agency in the usual sense. Based in San Rafael, California, and founded in 2006, it is a third-party fertility search service: rather than running its own in-house surrogate or donor program, it helps intended parents look for egg donors, sperm donors and gestational surrogates across a network of outside agencies and programs. For families, that means the search and coordination happen through Donor Concierge, while the match itself comes from a partner agency, and the medical care from the intended parents' own fertility clinic.
The company was founded by Gail Sexton Anderson, Ed.M., who serves as CEO; the Better Business Bureau lists Erika Brown as vice president. It operates as a for-profit corporation and, according to its website, is fully independent, with no agency partnerships and no referral fees paid to it by the agencies it searches. The agency says each client works with a dedicated case manager, and that surrogate candidates are screened against ASRM guidelines as well as the requirements of the client's own clinic.
Donor Concierge works with intended parents including LGBTQ+ and single parents, and with clients based outside the United States. Alongside surrogate searches, it offers egg and sperm donor searches. Related brands include Surrogate Concierge, a trademark filed by Donor Concierge, Inc. in 2019, and Tulip, a self-directed egg donor search platform.
The organization is a participating provider in the Men Having Babies Gay Parenting Assistance Program, which helps gay intended parents access discounted services. It has been a BBB Accredited Business since December 2015 and holds an A+ rating. Its accreditation details, along with fee and eligibility information, appear below.
AI summary of 17 reviews · can make mistakes
Most reviewers describe a positive experience, often praising supportive, responsive case managers and a faster path to an egg donor or gestational carrier match than they expected. A meaningful minority were unhappy, citing fees they felt were unclear or poor value, searches that ended without a match, and profiles that did not fit their criteria or were already unavailable. A few also mention frustrations with professionalism and transparency.
17 reviews match these filters.
We couldn't have asked for a better experience with Candice and the Donor Concierge team. Candice was supportive throughout the process and would always make herself available. Thank you Candice!
View on Google (opens in a new tab)Didn't deliver on expectations. We've been waiting for over a year for a match. Our friends are having better success with other agencies.
View on Google (opens in a new tab)Have used them three times now and had a great experience each time. Good to have a coach /advocate and expert along for the ride.
View on Google (opens in a new tab)We worked with Joanne Zhang at Donor Concierge to find an egg donor and had a very good experience. We would recommend working with her. Needless to say, this can be a sensitive and emotional process and Joanne was very responsive and skilled at helping set expectations for the ups and downs. The donor search can feel extremely daunting and Joanne did an excellent job at helping us navigate the process!
View on Google (opens in a new tab)Google reviews are shown as written and link to the original. Reviewer type is inferred from what each reviewer wrote.
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